退款政策

RETURN & REFUND POLICY

Last updated: August 11, 2026

ALL SALES ARE FINAL

Because our jewelry is prepared and fulfilled specifically for each order, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, ordering the wrong size, color, style, or quantity, or items that are no longer wanted.

Please carefully review the product description, measurements, materials, photos, and variant selection before placing your order.

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS

If your order arrives damaged, defective, materially different from its description, or you receive the wrong item, please contact us through our website's Contact page within 7 days of delivery.

Please include your order number, a clear description of the problem, clear photos or video of the item, and photos of the shipping label and original packaging. Do not discard the product or packaging, and do not return an item without contacting us first.

After reviewing your claim, we will provide an appropriate solution. Depending on the circumstances and applicable law, this may include a replacement, store credit, partial refund, or full refund. Claims submitted after 7 days may not be accepted unless a longer period is required by applicable law.

NON-RETURNABLE SITUATIONS

We do not accept returns or provide refunds for:
• Change of mind or unwanted items
• Incorrect size, color, style, or quantity selected by the customer
• Minor color differences caused by lighting, photography, or screen settings
• Normal wear and tear, misuse, accidental damage, or improper care
• Delays caused by customs, local carriers, or circumstances outside our reasonable control
• Items that have been worn, altered, damaged, or used

ORDER CANCELLATIONS AND CHANGES

Please contact us immediately if you need to change or cancel an order. Once an order has entered processing or fulfillment, it cannot be changed or cancelled. Submitting a cancellation request does not guarantee that the order can be cancelled.

INCORRECT ADDRESS, REFUSED, AND UNCLAIMED ORDERS

Customers are responsible for providing a complete and accurate delivery address. We do not provide refunds or free replacements for orders that cannot be delivered because of an incorrect or incomplete address supplied by the customer, refusal to accept delivery, failure to collect the package, failure to respond to the carrier, or unauthorized reshipping or forwarding arrangements.

If a package is returned to us and can be shipped again, additional shipping charges may apply.

APPROVED REFUNDS

If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the item was defective, damaged, incorrect, or applicable law requires otherwise.

CONSUMER RIGHTS

Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded or limited in the customer's country, state, province, or territory.